Southern Reserve Boutique Return & Refund Policy

At Southern Reserve Boutique, we want you to love every piece you purchase from us. If something isn't quite right, we're happy to accept eligible returns within 14 days of receiving your order, for store credit only.

For any return questions, please contact us at southernreserveboutique@gmail.com.

Returns

To be eligible for a return, your item must be:

• Returned within 14 days of delivery
• Unworn, unused, and unwashed
• In the same condition in which you received it
• Free of stains, makeup, deodorant, perfume, pet hair, or other signs of wear
• Returned with all original tags attached and in its original packaging
• Accompanied by a receipt, order number, or other proof of purchase

Southern Reserve Boutique reserves the right to refuse a return if an item does not meet these requirements.

Please contact us before sending a return. Returns sent without first requesting a return may not be accepted.

To start a return, email southernreserveboutique@gmail.com with your name, order number, item(s) you wish to return, and reason for the return. Once your return is approved, we will provide instructions on where and how to send your package.

Return Shipping

Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service when returning merchandise. Southern Reserve Boutique is not responsible for return packages that are lost, stolen, or damaged while in transit.

Damages & Order Issues

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us promptly at southernreserveboutique@gmail.com so we can evaluate the issue and make it right.

Please include your order number and clear photos of the item and any damage when contacting us.

If the issue is the result of an error by Southern Reserve Boutique, we will cover the applicable return shipping costs.

Final Sale & Non-Returnable Items

Certain items cannot be returned, including:

• Sale or clearance merchandise
• Items specifically marked Final Sale
• Gift cards
• Items that have been worn, washed, altered, or damaged after delivery

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

Because our inventory is limited and sizes may sell quickly, we cannot guarantee direct exchanges.

The fastest way to receive a different size, color, or style is to return your original eligible item and place a new order for the item you would like.

Refunds

We will notify you once your return has been received and inspected and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method.

Please remember that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges and return shipping costs are non-refundable.

Questions?

We're happy to help with any questions regarding your order, sizing, returns, or our return policy.

Southern Reserve Boutique
Email: southernreserveboutique@gmail.com

Thank you for shopping Southern Reserve Boutique. We appreciate you choosing to be part of The Reserve.